Mobile Line Registration
In compliance with current official regulations, starting January 9, 2026, you must link your mobile line to a valid government-issued photo ID in order to keep your service active. This verification helps improve mobile service security and allows for the full activation of your line.The process is secure and takes only a few minutes once your SIM or eSIM is activated.
• New users: Please complete all steps during activation to ensure your service is fully enabled.
• Existing users: You have until June 30, 2026 to complete the verification of your line.
• Starting July 1, 2026, any line that has not been registered will be suspended until the verification process is completed.
• New users: Please complete all steps during activation to ensure your service is fully enabled.
• Existing users: You have until June 30, 2026 to complete the verification of your line.
• Starting July 1, 2026, any line that has not been registered will be suspended until the verification process is completed.
How does it work?
Step 1
Open the YO Mobile app and tap on the “Verification” bubble.
Step 2
Take a photo of your official ID and a selfie to complete the identity verification and line linkage.
Step 3
The verification process may take up to 6 hours during business hours. Don’t worry — we’ll notify you as soon as your line is fully validated.
Step 4
If you have any questions or need assistance, our Customer Support team is ready to help you through any of the following channels:
• Help Button
• In-app Help Bubble
• Facebook Messenger: YO Mobile
• Help Button
• In-app Help Bubble
• Facebook Messenger: YO Mobile
FAQ
Where can I complete the process?
You can complete the process online by following the steps described above.
In the near future, an in-person option will also be available.
In the near future, an in-person option will also be available.
What are the requirements?
You will need a valid official ID and a selfie as proof of life.
Does unlinking my line mean my contract/service is terminated?
No. It only means that you will not have mobile service active, or that you intend to port your number to another carrier.
How much time do I have to register my line?
• New users: The registration must be completed at the time of activation.
• Existing users: You have until June 30, 2026 to register your line.
• Existing users: You have until June 30, 2026 to register your line.
Why do I need to link my line, and what happens if I don’t?
Linking your line is required under new regulations issued by the CRT.
If the line is not linked, mobile service will not be available.
If the line is not linked, mobile service will not be available.
Customer Support
If you need assistance verifying your SIM or eSIM online, please contact our Customer Support team using the help button below.
For in-person assistance related to line verification, you may also visit us at:
Colony Spaces
Av. Chapultepec 360, Roma Nte., Cuauhtémoc
06700, Mexico City
3rd Floor, Office 3046
Business hours: Monday to Friday, 9:00 a.m. – 5:00 p.m.
Need help? Click hereFor in-person assistance related to line verification, you may also visit us at:
Colony Spaces
Av. Chapultepec 360, Roma Nte., Cuauhtémoc
06700, Mexico City
3rd Floor, Office 3046
Business hours: Monday to Friday, 9:00 a.m. – 5:00 p.m.
